Refund policy

In any case that you are not fully satisfied with your new ICED jewelry piece, all jewelry items are eligible for Free return or exchange within 14 days from the date of delivery.

Custom made items are final sale and not eligible for return or exchange.

The refund can be processed to be returned to your original form of payment within 10 business days. If you have an questions in regards to a return or exchange feel free to email us at info@theicedco.com with your order number.

For an item to be eligible for return or exchange, the jewelry must be in the brand new unworn condition in which it was received with all of its original packaging items including the warranty card and certificate of authenticity. If the item is seen to be heavily modified such as but not limited to ring resizing, bracelet link removal, alterations to the original design, wear and tear, or damages the item will not be eligible for return and will be shipped back to the buyer.

Please take note that restocking fees apply depending on the price of your jewelry item. ICED is not responsible for any lost, damaged or stolen items when when shipping to our facilities

Jewelry Cost	Restocking Fee
Under $1000	No Fees
$1001-$2500	$50
$2501-$5000	$100
$5001-$10,000	$250
$10,001+	$350

How to ship your jewelry for repair/exchange or repair:

1. Ship the jewelry back in all of its original packaging. If the original box(s) is lost then place the jewelry in a small box to reinforce the item.

2. Include the warranty card and certificate of authenticity (if not lost)

3. For the shipping box please use a hard box and not any soft envelopes to prevent any damage during transit as well as bubble wrap to further reinforce the shipment.

4. Add a signature required for the package to ensure we receive the item.

5. After shipping the item email us a follow-up with the tracking number for the return package.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom orders. All Custom Orders are Final Sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theicedco.com